Executive Administration Certificate

To take the next step in your chosen career, you need development opportunities that grow strategic skills. As increasing numbers of organizations recognize and celebrate the important strategic and managerial contribution that Executive Assistants and Personal Assistants make, you need to develop skills that will enable you to step up as a strategic partner.

Rhonda will show you how to achieve respect as an indispensable executive assistant, administrative assistant, or support staff member! Explore how to refine and expand critical skills that get the work done on time, and keep the office running at peak efficiency. We start this course with the role of the “World-Class Admin” in today’s demanding business environment and an evaluation of where you are, and where you need to be. Then we get you there! We'll also cover today's essential communications skills and conflict management skills in this 6 hour online course.

Facilitator:

Rhonda Scharf

Having a leadership mindset in today’s workplace is key to creatively solving problems, building processes and making decisions. This module will offer strategies to enhance your self-awareness for greater interpersonal effectiveness and provide tools to help you establish grit - passion and perseverance for your long-term goals.

Jodi will share techniques to increase your emotional intelligence and resilience, as well as methods to improve your confidence, adaptability and assertiveness. You will also learn the importance of empowering yourself as an executive assistant, administrative professional, or support staff member to influence change, manage and meet expectations and innovate systems and procedures to achieve effective results.

Facilitator:

Jodi LeBlanc 

Do you have an overflowing inbox, busy phone lines, long to do lists, busy calendars to manage and you're feeling overwhelmed and don't know what to tackle first?

This course will show you how to put together a plan and execute it throughout the week. You will also learn tools and techniques to manage stress and be able to perform at your best even in a chaotic work environment.

Facilitator:

Kailea Switzer 

Face it, you didn’t study project management, yet you’re being asked to run small to medium sized projects while you learn on your feet. This course is designed specifically for administrative professionals running projects (or wanting to) as part of their job description.

You will learn the importance of planning, how to develop achievable plans, work well with all members of the team and achieve the credibility you deserve. The one-day course provides a unique and simplified look at the field of project management, and demonstrates many skills that can be used immediately. You’ll learn practical, proven techniques for running any project thrown your way.

Facilitator:

Rhonda Scharf 

Do you struggle with writing powerful email messages that are to the point and professional with an appropriate tone? Do you have a hard time being assertive or keeping your passive voice out of your work communications?

In this course, you'll learn essential daily communication skills whether you're on the phones or responding to emails. We'll spend time covering topics such as delivering bad news or dealing with rude or aggressive people in your day to day job. You will also learn some important tips such as using templates to answer emails quickly and effectively.

Facilitator:

Carol O'Hanley

Does the thought of taking minutes cause your heart to sink? Do you ever read minutes for a meeting that you attended and the recorder didn’t record what actually happened? Or do you have people in your office that want the Minutes to record what they meant to say, not what they actually said?

Minute taking is one of those skills very few people have ever learned to do properly. In this online course Rhonda will lead you through techniques focused on reality and not theory. She developed the process based on real-world experience. This training will make your job easier, reduce stress and save you time. There is no second-guessing once you are familiar with the right way to take minutes.

Facilitator:

Rhonda Scharf